We will abide by our code of ethics, which is our clients' assurance of the quality of the work and deliverables that Transsol Ltd provides. In the unlikely event that there is a complaint about the quality of our service then we will address that complaint in a professional and rigorous manner.
As part of our quality management system we have a documented procedure for handling service failures, complaints and conducting subsequent risk analyses to ensure no repetition of such failures.
Any actual or potential service failure or complaint should be addressed to Transsol Ltd in writing via our web based feedback or letter, fax or email through the company's contact information. On receipt of the complaint we will ensure that it is entered into our issues database and that suitable corrective and preventative action is taken. The complainant will be notified of receipt of the complaint and also of actions taken to remedy the situation at the earliest possible opportunity.
If you are not satisfied with the response you receive from us or if you consider the nature of the service failure to be particularly serious, you may, at any time, copy or address your complaint to our ISO 9001 scheme administrators. Full contact details can be found at www.pcgqs.org.uk or by email them at admin@pcgqs.org.uk.
It is part of our ISO 9001 certification that we address each and all complaints to the satisfaction of our independent auditors through the ISO 9001 certification scheme administered by the PCG.
Complaints are part of the process of continuous performance improvement and any complaints will be positively received with the objective of improving our services to ensure that the conditions that gave rise to the complaint do not reoccur.